Shipping & Return Policies
Shipping & Return Policies
Shipping Options
Shipping options are available for apparel and accessory items. Some bikes may be shipped, depending upon dealer agreements. Call store for details.
In-store pickup is available for all items, including bikes.
Note: Orders usually ship within 1-3 business day(s) of being placed.
Please note that some items may be subject to additional shipping and handling charges because of size or weight. If an item is subject to the additional shipping fee, it will be reflected in your shopping cart during the checkout process.
Sorry, but we do not ship outside of the Continental U.S.
| Shipping Via Ground | Cost | Shipping Time |
|---|---|---|
| Order total < $99.00 | $14.99 | 2-7 Days |
| Order Total $99.00 or Greater | Free | 2-7 Days |
In-Store Pickup
Most orders (of In-Stock Items) will be ready for pickup within 1-3 business day(s).
Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly.
We will call or email you once your order is ready for pickup.
If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store.
Unless special arrangements are made in advance, orders need to be picked up within 7 days or a 15% restocking fee will be charged.
Home Delivery
We offer home delivery within a 5 mile radius of the store. Home delivery applies only to bikes, and incurs a cost of $80 per trip. Please call the store with any questions.
Information Security
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.
Online Purchase Returns
If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back within 48 hours after receipt. Ship returns via Ground UPS or insured US Mail (we do not accept CODs).
We will refund shipping costs on damaged or incorrect merchandise.
Merchandise returned will be subject to a 15% restocking fee. (Labor fees are not refundable, i.e., custom built wheels.)
Returns over $100 must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone or email.
Time: You have 2 days from purchase to request a refund.
Method of Refund: Refund will be applied to the original form of payment.
Product Condition: Product must be new or like new condition in order to return.
Refund Contact Info: Contact us in-store, over the phone or by email for a refund. You can find store hours, address, email and phone number on our store details page.
Charges: Customer is responsible for any shipping costs related to the return.
Prices and Information
Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!